I'm having trouble sending email from my MIS-hosted POP email account.

Recently, major Internet Services Providers have begun blocking outgoing email over the default port unless that email is being sent through their SMTP servers. While this is done to help fight the distribution of spam, it can be extremely irritating for customers, particularly if you are a user who expects to access email from multiple networks as you may find it necessary to change your SMTP settings depending on where you are. Although the SMTP server provided by MIS for your domain will be blocked over the default port in this situation, by enabling TLS encryption in your email client you will be able to avoid the block and use a single SMTP server over most networks.

How to set up your SMTP server and enable TLS encryption in your email client:

Outlook 2003

  • In Microsoft Outlook, from the Tools menu select Email Accounts
  • On the E-mail Accounts wizard window, select View or change existing email-accounts, and then click Next.
  • Select your email account from the list and click Change.
  • Change your Outgoing Mail Server (SMTP) to mail.yourdomain.com, which should be the same as your Incoming Mail Server (POP3)
  • Click More Settings.
  • Under the Outgoing Server tab, check My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
  • Under the Advanced tab, in Server Port Numbers, below Outgoing server (SMTP) select This server requires an encrypted connection (ssl).
  • Click OK
  • Click Test Settings. If the test is successful, click Next and then Finish. Otherwise, please contact MIS for assistance.
  • Due to an issue with how Outlook handles some settings, your should quit and restart Outlook to ensure that the new settings are being used.

Outlook 2007

  • In Microsoft Outlook, from the Tools menu select Email Accounts.
  • On the E-mail Accounts wizard window, select View or change existing email-accounts, and then click Next.
  • Select your email account from the list and click Change.
  • Change your Outgoing Mail Server (SMTP) to mail.yourdomain.com, which should be the same as your Incoming Mail Server (POP3)
  • Click More Settings.
  • Under the Outgoing Server tab, check My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
  • Under the Advanced tab, in Server Port Numbers, below Outgoing server (SMTP) set Use the following type of encrypted connection to TLS.
  • Click OK
  • Click Test Settings. If the test is successful, click Next and then Finish. Otherwise, please contact MIS for assistance.
  • Due to an issue with how Outlook handles some settings, your should quit and restart Outlook to ensure that the new settings are being used.

Outlook 2010

  • In Microsoft Outlook, under the File menu, select the Info tab on the left. Click on the Account Settings button and select Account Settings from the menu that appears.
  • Select your email account from the list and click Change.
  • Change your Outgoing Mail Server (SMTP) to mail.yourdomain.com, which should be the same as your Incoming Mail Server (POP3)
  • Click More Settings.
  • Under the Outgoing Server tab, check My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
  • Under the Advanced tab, in Server Port Numbers, below Outgoing server (SMTP) set Use the following type of encrypted connection to TLS.
  • Click OK
  • Click Test Settings. If the test is successful, click Next and then Finish. Otherwise, please contact MIS for assistance.

Outlook Express

  • In Microsoft Outlook Express, from the Tools menu select Email Accounts
  • In the Accounts window click the Mail tab.
  • Select your email account from the list and click Properties.
  • Click on the Servers tab.
  • Change your Outgoing mail (SMTP) to mail.yourdomain.com, which should be the same as your Incoming mail (POP3)
  • Under Outgoing Mail Server, select My server requires authentication and click the Settings button.
  • Under Logon Information, make sure Use same settings as my incoming mail server is selected. Click OK.
  • Click on the Advanced tab.
  • In Server Port Numbers, below Outgoing mail (SMTP) select This server requires an encrypted connection (SSL).
  • Click Apply
  • Click Close. Please attempt to send a new email message. If the email cannot be sent, please contact MIS for assistance.
How do I set up a VPN connection to MIS hosted services?

Please follow this guide to setup the backup MIS VPN connection to MIS hosted services. This backup VPN connection will gain you access to your hosted server or application when the Fortigate VPN connection is not working.

To setup the connection please follow the steps below. This guide assumes you are using Windows Vista or Windows 7.

  1. Open the control panel and you will see the figure below. Click on View network status and tasks.

  2. Click on Set up a new connection or network.

  3. Select Connect to a workplace and click Next.

  4. Select on No, create a new connection and click Next.

  5. Fill out your settings as per the screen shot below. Click Next.

  6. Enter your MIS Hosted Username and Password along with the domain CORP and click Connect.

At this point you should connect successfully to the backup VPN connection. if you receive an error please follow the steps below.

  1. If you see the connection error message below please do the following. Click on Set up the connection anyway.

  2. At the bottom right corner of your screen, click the icon and the then right click on the VPN connection and select Properties.

  3. Click on the Security tab and change the type of VPN to Point to Point Tunneling Protocol (PPTP) and click OK.

  4. Please test the connection and if you are still receiving issues please open a support ticket with MIS.
How can I back up my email from Outlook?

If you want to back up only some or all of your Outlook data, you can create a new backup .pst file of only the data that you want to save. This is also known as exporting .pst file data. While you can completely export your entire Outlook inbox, calender, contacts and other information, you can also export only the important folders or contacts and omit folders like Sent Mail.

In Outlook 2010:

  1. Click the File tab.
  2. In the Outlook Options window, click Advanced.
  3. Click Export.
  4. In the Import and Export Wizard, click Export to a file, and then click Next.
  5. Click Outlook Data File (.pst), and then click Next.
  6. Select the folder to export, and then click Next. To export your entire Outlook profile (recommended), select the top item labeled with your email address, and ensure that the Include subfolders checkbox below is ticked.
  7. Click Browse, and then select the location where you want the new .pst file to be saved.
  8. In the File Name box, type the name that you want to use for the new .pst file, and then click OK.
  9. Click Finish.

In an earlier version of Outlook:

  1. Open Outlook.
  2. On the File menu, click Import And Export. If the menu item is not available, move your pointer over the chevrons at the bottom of the menu, and then click Import and Export.
  3. Click Export To File, and then click Next.
  4. Click Personal Folder File (.pst), and then click Next.
  5. Click the folder to which you want to export the .pst file, and then click Next. To export your entire Outlook profile (recommended), select the top item labeled as Mailbox - <your username>, and ensure that the Include subfolders checkbox below is ticked.
  6. Click Browse, and then select the location where you want the new .pst file to be saved.
  7. In the File Name box, type the name that you want to use for the new .pst file, and then click OK.
  8. Click Finish.
How can I manually configure my Office 365 Exchange account?

Office 365 email accounts should in most cases autoconfigure themselves when being set up in Outlook, pulling the relevant settings from Microsoft's servers once your email address is entered. However, this isn't always effective. Here is how to determine and set the server and proxy server settings for your Office 365 Exchange account in Outlook 2010.

  1. Obtain the required info from Outlook Web Access (This is most directly accessible if you go to outlook.com and log in with your email address and email password):
    1. Log into OWA, in the upper-right corner, click the question mark (Help) icon and the click About.
    2. Locate and note the Host Address.
  2. Create a new Outlook profile and choose Manually configure server settings or additional server types and click Next.
  3. Select Microsoft exchange of compatible service and click Next.
  4. When prompted for the Exchange server, you will need to infer this from information collected from OWA. The Host Address you noted previously should contain a long string of numbers and digits, followed by ".outlook.com/owa". For example, my host address is https://bl2prd0510.outlook.com/owa. Make a note of the string of numbers and digits, in my case "bl2prd0510".
  5. Now, enter this value for the Exchange server and append ".mailbox.outlook.com". Therefore, in my case the Exchange server is bl2prd0510.mailbox.outlook.com.
  6. Click More Settings... and the bottom right of the window.
  7. Click the Connection tab.
  8. Make sure that the Connect to Microsoft Exchange using HTTP check box is selected, and then click Exchange Proxy Settings....
  9. In the Use this URL to connect to my proxy server for Exchange box, enter the string of letters and digits from setp 4 and append ".outlook.com". Therefore, in my case, the URL is bl2prd0510.outlook.com.
  10. Make sure that the Only connect to proxy servers that have this principal name in their certificate check box is selected, and then enter msstd:outlook.com.
  11. Make sure the On fast networks, connect using HTTP first, then connect using TCP/IP check box is selected
  12. Make sure the On slow networks, connect using HTTP first, then connect using TCP/IP check box is selected.
  13. Under Proxy authentication settings, select Basic Authentication.

  14. Click OK two times.
  15. Enter your office 365 email address in the User Name filed and click Check Names. Enter your email password when prompted.. When the server name and the user name are displayed with an underline, click Next.
  16. Click Finish.
How can I connect my iPhone to my Office 365 Exchange account?
  1. From the Home screen, tap the Settings icon
  2. Tap Mail, Contacts, Calendars
  3. Under Accounts, tap Add Account...
  4. Tap the Microsoft Exchange option.
  5. Enter the following settings:

    Email: your full email address
    Password: your email password
    Description: something useful to you, like "Exchange Email".

    Tap Next

  6. You may get an error message about the server identity. If so, click Continue
  7. Enter the following settings (Email, Password and Description should already be filled in with what you entered in step 5):

    Server: m.outlook.com
    Domain: leave blank
    Username: your full email address

    Tap Next

  8. Once the email account has verified, you'll be asked what you want to sync between your device and your email account. Make sure Mail is set to On. You'll probably also want Calendar and Contacts, but you may find that importing your email contacts will add a lot of extra people on your iPhone. This may or may not be desirable. Once you're done, click Save to complete the mail setup.
How can I share my calendar with other Office 365 Exchange users?

To share your own calendar with other users in Outlook 2010:

  1. In Outlook, go to the Calendar section (at the bottom of the left-hand column, click Calendar)
  2. Locate the calendar with your Exchange email address in the left-hand column and make sure the checkbox next to it is ticked.
  3. Make sure the Home tab at the very top of the window is selected (between File and Send/Receive), then click on the Share Calendar icon.
  4. Enter the email address or addresses of your intended recipients in the To… field. Make sure the Allow recipient to view your Calendar checkbox is selected,  and select the appropriate option from the Details dropdown to limit how much information you will share. You can also request permission to view the calendar of the person you are sharing with. Once you are satisfied with the settings, click the Send button.
  5. Recipients will receive an email with a link that will add your calendar to their Calendar section in Outlook. If you’ve requested permission to view their calendar, they will also receive a link that allows them to confirm or deny that sharing option.

When multiple calendars appear in Outlook, they can be displayed or hidden from view by selecting and deselecting the checkboxes next to them in the Calendar view, and each should be labeled with the email address of the person they belong to.

How do I install the Forticlient SSL VPN application?
  1. Download the Forticlient Installer. (or see the older version: 32-bit / 64-bit)
  2. Launch the FortiClientInstaller executable to begin installation
  3. Once the installer has loaded, accept the license terms and click Next


     
  4. Unless otherwise specified, Forticlient will attempt to install it's own antivirus and security software, which may interfere with any existing installed security software you have. We recommend you do not install Forticlient security software. Make sure the option to Disable FortiClient realtime protection option is selected and click Next.


     

  5. Wait for the installation to complete. This may take a few minutes


     

  6. Click Finish to complete the installation


     

  7. From your start menu, lauch the FortiClient application
     
  8. Select the Remote Access tab on the left side of the application window and click Configure VPN.


     

  9. Enter the VPN connection details and login username provided to you. Ensure that the SSL-VPN connection type is selected.


     

  10. Enter your password and click Connect.